Terms & Conditions
Welcome to SECOND THOUGHT Studio. By engaging our services, you agree to the Terms and Conditions outlined below. These terms are intended to ensure transparency and alignment in our collaboration.
Scope of Services
SECOND THOUGHT Studio provides creative services including:
UX & UI design
Website design & development
Brand identity design
Branding strategy
Marketing campaigns & visual content
Custom service packages may include design subscriptions, retainers, or project-based work, billed quarterly or monthly.
Add-ons: Site visits, content shoots, travel-based work, and event-related production are not included in standard packages. These are chargeable on actuals.
Service Delivery
All deliverables are digital unless specified otherwise. Final files are shared via secure cloud transfer or shared access links. For international clients, timelines may be adjusted slightly based on time zones and feedback cycles.
GST and International Billing
All domestic (Indian) invoices include 18% GST as per Indian law.
For international clients, GST is not charged, and payments are accepted in INR/USD via Razorpay, bank transfer, or Wise.
Refund & Cancellation Policy
Once a project is initiated, fees are non-refundable, given the planning, strategy, and execution resources committed upfront.
In case of cancellation, we will retain fees proportionate to the work completed.
Refunds, if applicable, will be processed within 7 working days.
Jurisdiction
All legal matters are subject to the jurisdiction of Chandigarh, India and governed by applicable Indian laws.
Privacy Policy
At SECOND THOUGHT Studio, we are committed to safeguarding your privacy and data.
Information We Collect
We may collect:
Contact information (email, phone, company details)
Project briefs or creative inputs
Billing and transactional data
This data is used only to deliver services, generate invoices, or communicate with you.
Data Usage & Protection
Your data is stored securely and accessed only by authorized personnel. We do not sell or misuse client data. Secure third-party platforms may be used (e.g., Google Drive, Notion, Trello) solely to deliver services.
Third-Party Integrations
We work with secure and reputed tools for communication, project management, invoicing, and payment. These may include Google Workspace, Slack, Trello, Figma, Wise, and Razorpay. Your data is shared only to the extent required.
Cookies and Analytics
Our website uses cookies and analytics tools (e.g., Google Analytics) to track traffic and improve UX. No personal data is stored unless provided voluntarily.
Refund & Cancellation Policy
Refunds
All payments are non-refundable after project initiation.
In cases where a refund is considered (e.g., duplicate payment), it will be processed within 7 business days.
Cancellations
If a client cancels after project start, a partial invoice may be raised based on work completed.
Monthly/quarterly subscriptions can be canceled by written request 7 days prior to the renewal date.
Shipping Policy
Digital Deliverables
Final files are delivered digitally via Google Drive, Notion, or email.
Turnaround time is discussed and agreed upon at the start of each project.
Physical Deliverables (if any)
If physical materials (e.g., printed collaterals) are requested, shipping timelines will be communicated based on location.
Delivery times range between 3–15 business days, and shipping charges are billed to the client.
Contact Us
Studio Address:
SECOND THOUGHT Studio
SCO 374, Sector 37D, Chandigarh – 160036
India
Phone: +91 79044 63580
Email: info@secondthoughtstudio.com
Website: https://www.secondthoughtstudio.com
Additional Notes
SECOND THOUGHT Studio is a registered service business operating in India under all applicable government norms.
We cater to both Indian and international clients with appropriate billing methods.
All financial transactions are documented and reported under GST compliance or international remittance norms.
No prohibited or restricted services are sold via this website.
